Plans & pricing
Simple monthly plans
One plan per device, billed monthly with no lock-in. Every plan includes a first on-site setup visit. Add extra devices at a flat monthly rate.
Core
Best for casual home users
$24.95/month
+$20.00/month per extra device
- ✓4 remote calls / month
- ✓1 on-site visit / month
- ✓4 hour response time
- –No monthly security check-up
- ✓9am – 5pm, weekdays
Pro
Power users and micro-businesses
$49.95/month
+$40.00/month per extra device
- ✓8 remote calls / month
- ✓2 on-site visits / month
- ✓4 hour response time
- ✓1 security check-up / month
- ✓9am – 5pm, Mon – Sat
Max
Small businesses needing fast turnaround
$99.95/month
+$90.00/month per extra device
- ✓Unlimited remote calls*
- ✓4 on-site visits / month
- ✓2 hour response time
- ✓2 security check-ups / month
- ✓9am – 5pm, 7 days a week
- ✓Priority support queue
- ✓Named, recurring technician
$99
once
One-time onboarding fee. Includes a first on-site setup visit, full device audit, and account setup. Charged once per enrolment, and fully refunded if you're not satisfied.
*Unlimited remote calls on Max are subject to a fair-use policy.
Feature by feature
Compare every plan
| Feature | Core | ProPopular | Max |
|---|---|---|---|
| Monthly price | $24.95 | $49.95 | $99.95 |
| Remote support calls | 4 remote calls / month | 8 remote calls / month | Unlimited remote calls* |
| On-site visits | 1 on-site visit / month | 2 on-site visits / month | 4 on-site visits / month |
| Remote response time | 4 hour response time | 4 hour response time | 2 hour response time |
| On-site response time | 4 hour response time | 4 hour response time | 2 hour response time |
| Security check-ups | No monthly security check-up | 1 security check-up / month | 2 security check-ups / month |
| Hours of operation | 9am – 5pm, weekdays | 9am – 5pm, Mon – Sat | 9am – 5pm, 7 days a week |
Included in every plan
- ✓General troubleshooting (slow PC, connectivity, printers, software issues)
- ✓Virus and malware removal
- ✓Software installation and configuration help
- ✓Basic cybersecurity guidance
Not covered
- –Replacement parts for failed hardware (labor is covered, parts are billed)
- –Data recovery from physical drive damage (referred to a specialist)
- –Third-party software license fees
- –New PC setup from scratch (available as a one-off service)
- –Network or server work beyond a home or small-office router
All plans are billed month-to-month with no lock-in contract. If a plan lapses, support reverts to our standard hourly rate.
Still not sure which plan fits?
Tell us how you use your computer and we'll point you to the right plan, no pressure.