Computer support plans
Monthly care plans
for your PC.Mac.business.
Ongoing help for everyday computer problems: remote fixes, on-site visits, and security check-ups for one predictable monthly fee.
From $24.95/mo per device · no lock-in
or call 0412 315 125
What we fix
If it's a computer problem, we've got it covered.
Virus & malware removal
01 / 20
Who you're dealing with
Atif Rana (Ady)
Founder · Lead technician
Real, local help. Not an overseas call centre.
You're dealing with me directly. I've spent 20+ yearsfixing computers, across corporate IT teams and for private homes and businesses right here in Sydney. When you book, a real, accountable technician turns up or picks up. That's the whole point.
Police-checked
Background-verified before we ever enter your home.
Fully insured
Public liability cover on every job we do.
ABN registered
A legitimate, registered Australian business.
Satisfaction guaranteed
Not happy with onboarding? Your fee is refunded.
What's included
Support that comes as standard.
Remote help
Most issues fixed same day, no waiting for a technician.
On-site visits
We come to you for anything that needs hands-on work.
Security check-ups
Regular health checks catch problems before they cost you.
Guaranteed response
Every plan has a response-time guarantee, not a best effort.
How it works
Up and running in three steps.
Pick your plan
Choose Core, Pro, or Max, whatever suits your computer and budget. No lock-in, cancel anytime.
We set you up in person
Every new customer gets a first on-site setup visit, on any plan. We come to you, check your device, and get everything running.
Help whenever you need it
Call or message and we fix it: remotely the same day, or on-site when it needs hands-on work.
Choose your plan
Pick the level of monthly cover your computer needs. One plan per device, billed monthly. Cancel anytime.
Core
Best for casual home users
$24.95/month
+$20.00/month per extra device
- ✓4 remote calls / month
- ✓1 on-site visit / month
- ✓4 hour response time
- –No monthly security check-up
- ✓9am – 5pm, weekdays
Pro
Power users and micro-businesses
$49.95/month
+$40.00/month per extra device
- ✓8 remote calls / month
- ✓2 on-site visits / month
- ✓4 hour response time
- ✓1 security check-up / month
- ✓9am – 5pm, Mon – Sat
Max
Small businesses needing fast turnaround
$99.95/month
+$90.00/month per extra device
- ✓Unlimited remote calls*
- ✓4 on-site visits / month
- ✓2 hour response time
- ✓2 security check-ups / month
- ✓9am – 5pm, 7 days a week
- ✓Priority support queue
- ✓Named, recurring technician
$99
once
One-time onboarding fee. Includes a first on-site setup visit, full device audit, and account setup. Charged once per enrolment, and fully refunded if you're not satisfied.
*Unlimited remote calls on Max are subject to a fair-use policy.
Not sure which plan fits?
Get in touch and we'll help you pick the right level of cover for your home or business.